Careers @ Cloud 9 Hosting

Tech Support Analyst I

Job Description:

We are looking for bright and motivated IT pros to to support our application hosting service customers. Provide top-notch support via phone, email and a help-desk system. This is a full-time position with compensation starting in the $18-20/hr range and includes fully covered health insurance and generous perks.

Responsibilities:

• Answer support phone calls and assist with customers questions.

• Reply to tickets in our help-desk system (WHMCS) to resolve customers issues.

• Install Windows Server operating system for new customers.

• Achieve agreed upon sales targets and outcomes within schedule.

• Update and patch Windows and QuickBooks software.

• Diagnose slowness and connectivity issues.

• Add / Delete users accounts for customers.

Requirements:

• At least 2 years of proven work experience supporting a Windows Active Directory environment.

• Familiarity with QuickBooks.

• Basic knowledge on Citrix.

• Excellent written and verbal communication skills.

• Ability to “own your tasks” when assigned and take them to completion with little supervision.

• Must be detail oriented, and create good documentation on projects.

About Cloud 9:

Cloud hosting applications and essential services for small businesses and accounting firms. Cloud 9 brings all your critical business and accounting applications into the cloud so you can increase productivity and collaborate with ease all for a fraction of the cost of your current IT services.

Inside Salesperson (Software / Hosting)

Job Description:

We are looking for energetic, dynamic sales professionals to sell our application hosting services. Both inbound and outbound leads are provided for you, along with health benefits and a base salary. On target earnings in the first year are $60,000+. Accounting and sales background preferred.

Responsibilities:

• Present, promote and sell products/services using solution based sales.

• Establish, develop and maintain positive business and customer relationships.

• Reach out to customer leads through cold calling and inbound leads.

• Achieve agreed upon sales targets and outcomes within schedule.

• Coordinate sales effort with team members and other departments.

• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Keep abreast of best practices and promotional trends.

Requirements:

• Proven work experience as a Sales Representative.

• Familiarity with CRM practices along with ability to build productive business professional relationships.

• Highly motivated and target driven with a proven track record in sales.

• Prioritizing, time management and organizational skills.

• Ability to create and deliver presentations tailored to the audience needs.

• Relationship management skills and openness to feedback.

About Cloud 9:

Cloud hosting applications and essential services for small businesses and accounting firms. Cloud 9 brings all your critical business and accounting applications into the cloud so you can increase productivity and collaborate with ease all for a fraction of the cost of your current IT services.

Interested?

Email resumes to:
[email protected]