Cloud 9 Hosting (“Cloud 9 Hosting”) prides itself on protecting your privacy and supporting a safe online experience. This Privacy Policy outlines the information we collect and how we use it. By using the Cloud 9 Hosting website, you consent to the data practices described in this Privacy Policy.
What this Privacy Policy covers
This policy covers the information Cloud 9 Hosting collects and how we use it. It also outlines the steps Cloud 9 Hosting takes to protect that information and how to contact us.
Under some data protection laws, Cloud 9 Hosting is a data controller for the information we collect from you. In certain cases, we are also a data processor for data collected by our clients; for more information on client-collected data, please see “Information collected by our customers” below.
What information we collect
We collect information from you in order to deliver services that you purchase and to monitor and improve the customer experience on our website. The data collected may include your name, email address, postal address, telephone number(s), billing information such as credit card numbers, and answers to security questions that help us to verify your identity and secure your account. It may also include marketing preferences, survey and contest responses, and information you provide through online chats, telephone calls, and support tickets with us.
Cloud 9 Hosting services are intended for business use, and Cloud 9 Hosting does not knowingly market to or collect personal information from people under the age of 18.
How we collect information
Cloud 9 Hosting collects personally identifiable information in a variety of ways, including but not limited to: online order forms, online chats, telephone calls, market research surveys, and customer support tickets.
Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.
Cloud 9 Hosting may also collect information from third parties as required in order to provide you with products and services.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Cloud 9 Hosting’s blog or social media pages, this information may be collected and used by others.
How we use your information
Provision of Services
Cloud 9 Hosting collects and uses your personal information to operate the Cloud 9 Hosting website, to deliver the services you have requested, and to inform you of other products or services available from Cloud 9 Hosting and its affiliates. This includes sharing your information with trusted third parties, as explained below. We DO NOT sell any of your personal information.
If you elect to use a service that provides you the ability to import your personal contacts or related information (such as adding a contact to your account), Cloud 9 Hosting will not use this information for commercial purposes except to provide that service.
Third-Party Services
Cloud 9 Hosting offers certain products and services in conjunction with or through trusted partners, sponsors, and affiliates (“Third-Party Services”). These services may be available for an additional fee, or they may be included for free or as a portion of a larger bundle of services. In order to properly set up these services (and, where needed, integrate them with any services you may have), we may need to share certain information you have provided to us with these Third-Party Services.
For payments or other monetary transactions, Cloud 9 Hosting must share your personal information (specifically your billing information) with our payment processor. In all cases, we share only information that is required to set up and operate these services.
Third-Parties are not permitted to use, keep, or share your data except for the specific services they have been contracted to provide.
Business Continuity
Should Cloud 9 Hosting become part of a merger, acquisition, corporate reorganization, or any other change of control, your personal information will be included in Cloud 9 Hosting’s sale of business assets. This means that it could be shared with Cloud 9 Hosting’s new owners, or with a new business that Cloud 9 Hosting acquires. If this happens, Cloud 9 Hosting will make reasonable efforts to notify you and inform you of any choices you may have about the information you shared with us.
Web Analytics
Cloud 9 Hosting keeps track of the websites and pages our customers visit within Cloud 9 Hosting in order to determine which Cloud 9 Hosting services are the most popular. This data is used to deliver customized content and advertising within Cloud 9 Hosting to customers whose behavior indicates they are interested in a particular subject area. Data may also be used to determine the effectiveness of promotional campaigns and advertising.
Communications
Cloud 9 Hosting may contact you regarding services you have purchased from us to deliver information, updates, notices of functionality changes, upcoming payments, and planned service maintenance.
We may also contact you with newsletters, announcements, and special offers we think you may find valuable. You can withdraw your consent to receive these communications at any time.
Cloud 9 Hosting may display targeted advertising to you. For more information, please see “How we use cookies” below.
Legal Disclosure
Cloud 9 Hosting, its affiliates, trusted partners, and sponsors may be required to disclose or process any personal information we collect in order to comply with legal, regulatory, and law-enforcement requests (like court orders or for taxes), especially to protect Cloud 9 Hosting, our customers, or the public.
Our legal basis for processing your information
Contract: Your personal information is necessary for providing the services you requested. This includes payment and setting up the services, and also the assistance and support we provide to make sure your services are working properly.
Consent: From time to time Cloud 9 Hosting may send you announcements and special offers. You can withdraw your consent for these communications at any time by clicking the unsubscribe link on any email you no longer wish to receive, or by contacting our Data Protection Officer by emailing us at dpo@cloud9hosting.com.
Legal Obligation: Cloud 9 Hosting may be required to process any personal information we collect in order to comply with legal, regulatory, and law-enforcement requests.
Where we store your information
The data we collect is stored primarily in the United States.
How we protect your information
Cloud 9 Hosting protects the information we collect by storing it on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.
Where possible, Cloud 9 Hosting uses industry-standard SSL encryption when communicating your data. However, no data transmission over the Internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control. Information and data may be viewed or tampered with in transit by a third party, despite best efforts.
How we retain your information
Cloud 9 Hosting will retain your personal information for as long as your Cloud 9 Hosting services are active. Once your last service has been canceled, Cloud 9 Hosting will:
- Retain certain information stored directly on the hosting server for 40 days. Data stored by third-party services may be retained for shorter or longer periods depending on the service; please contact us for details on specific services.
- Retain certain information stored in other systems for up to 7 years for potential auditing purposes and to enable us to maintain accurate business, tax, and financial records.
Cloud 9 Hosting may retain personal information longer in order to comply with specific legal requests or obligations. When personal information is no longer required, we will ensure it is deleted.
How we transfer your information
If you visit Cloud 9 Hosting or its websites from a country other than the country in which our servers are located, your communications with Cloud 9 Hosting may result in the transfer of information across international borders. This may also happen if you telephone us or start an online chat. In all cases, your information will be handled under the terms of this Privacy Policy.
How to change your information
You may request access to review, update, and correct any inaccuracies in your personal information by contacting our Data Protection Officer by emailing us at dpo@cloud9hosting.com. We may ask you to provide personal information in the form of answers to security questions in order to verify your request.
You can also access and update much of your personal information through Cloud 9 Hosting’s Client Area. Please ensure you always keep your contact and billing information current with us.
You also have the right to request that we delete your personal data. We will honor the request to the extent possible under our legal and contractual obligations. Please keep in mind that deleting your data may stop your Cloud 9 Hosting services from working properly or at all.
How we use cookies
Cloud 9 Hosting uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Cloud 9 Hosting pages, or register with a Cloud 9 Hosting site or service, a cookie helps Cloud 9 Hosting recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cloud 9 Hosting website, the information you previously provided can be retrieved, so you can easily use the Cloud 9 Hosting features that you customized.
Some cookies are necessary for Cloud 9 Hosting sites to work properly, such as the cookies which indicate you’ve successfully logged into your account. Some cookies, like the ones used by Google Analytics, help us see how visitors use our sites. Others are used to customize your advertising experience. If you visit a Cloud 9 Hosting website with a browser that has cookies enabled, you are letting us know that you agree to us using cookies with your browser.
You can modify your browser settings to delete or block cookies. You will need to see the “Help” section of your browser for instructions on how to do this. You could also install plugins that block or manage cookies. If you do decide to limit your browser’s ability to use cookies, please remember that Cloud 9 Hosting sites may not function properly.
Information collected by our customers
Cloud 9 Hosting customers may collect data from people who visit their sites, regardless of whether a purchase is made. Cloud 9 Hosting customers are responsible for ensuring they are complying with all legal and privacy regulations, including but not limited to various US State regulations, Canadian regulations, and the European GDPR.
Cloud 9 Hosting does not have a direct relationship with our customers’ visitors or users.
If you would like to make any requests regarding personal information that has been collected by a Cloud 9 Hosting customer, please contact them directly. This applies to any kind of request, whether to access, correct, amend, or delete information. If the customer asks Cloud 9 Hosting to remove any personal information we will respond within thirty (30) days.
Links to Third-Party Sites
You may be able to access other websites that have links on Cloud 9 Hosting websites, where you can purchase products and services or register to receive materials or new product updates. In many of these cases, you will be asked to provide personal information such as your name, email address, or other contact information, or credit/billing information. If you complete an order or provide personal information to a website or service that is not provided by Cloud 9 Hosting, Cloud 9 Hosting has no control over the third party’s use of any personal information. Cloud 9 Hosting therefore has no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise deal with your personal information. Cloud 9 Hosting provides these links to other websites as a convenience to you. Please exercise care when visiting linked websites, which will have separate and independent privacy policies.
Future changes to our Privacy Policy
Cloud 9 Hosting reserves the right to modify this Privacy Policy at any time. Please check back regularly to make sure you are aware of any changes and to stay informed of how we are protecting your information.
How to contact us
We welcome your comments regarding this Privacy Policy. If you believe we have not adhered to this Privacy Policy or you require any changes or access to your personal information, please contact our Data Protection Officer by emailing us at dpo@cloud9hosting.com.
Alternatively, you can contact us in writing at:
Cloud 9 Hosting
5063 North Service Road
Suite 102
Burlington, Ontario
L7L 5H6
We will use commercially reasonable efforts to promptly determine and remedy the problem.