VPS Terms of Service
Cancellations and Refunds
Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Customers may cancel at any time via a cancellation form. Cloud 9 Hosting gives you an unconditional 45 day money back guarantee on Virtual Private Servers for any customer who paid the first invoice with a credit card or with Paypal.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:
- Bank Wire Transfers
- Western Union Payments
- Money orders
Resource Usage Limits
VPS accounts may not:
- exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
- run public IRCd’s or malicious bots.
- run any type of BitTorrent client or tracker that links to or downloads illegal content.
- use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
- use I/O intensive applications which adversely affect normal server operations.
VPS accounts come with a default inode limit of 1,000,000 to better protect the file system. The limit can be increased if there is a legitimate reason to have it increased. To make a request, please email our support team.
VPS accounts will be governed by our dedicated server mail policy, which is available at Dedicated server mail policy.
Backup and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. Cloud 9 Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Cloud 9 Hosting servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Cloud 9 Hosting.
Approval of any credit is at the discretion of Cloud 9 Hosting dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit the Cloud 9 Billing and Support Portal to create a support ticket to our Billing department with proper justification. The 99.9% up time guarantee only applies to shared/reseller solutions. Dedicated and VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.